Frequently Asked Questions

Do you ship worldwide?

Yes! We ship to most countries. Free worldwide shipping over $29 USD.

When will my order be shipped?

Most squishies are handmade. All orders will be processed within 2–3 business days after payment is confirmed.

How long does delivery take?

- United States / Canada: 8-10 business days

- Europe / UK: 8-10 business days

- Japan / South Korea: 8-10 business days

- Other countries: 10-15 business days

Shipping time may be slightly delayed during peak seasons, holidays, or customs inspections.

How can I track my package?

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number. You can check the latest tracking updates on the carrier's website.

How do I contact you if I have a problem?

You can email us anytime at support@tooeun.com. We will respond within 24 hours.


CONTACT US

support@tooeun.com