Refund policy

We put care into handcrafting every squishy, hoping each order brings you a lovely surprise!✨

Due to the randomized mystery nature of our blind scoop game, we do not accept returns, exchanges or refunds based on dissatisfaction with the random styles or designs received.

We only offer refunds, replacements or exchanges under the following valid quality-related conditions:

- Your package arrives damaged, broken, or incomplete in transit;

- Any squishy inside is defective;

- We shipped the wrong item by our mistake.        

If your order arrives damaged or with missing items, please email us within 2 days at support@tooeun.com and attach clear photo evidence. We will gladly replace your order or issue a full refund.